It took Sowetan Consumer roughly seven hours to solve a family’s 14-month headache to get their R41,000 refund from MultiChoice, which was erroneously paid for a R410 DStv subscription.

Since 2021, Mamsy Mokgatlhe, 35, a general worker from Mahikeng, North West, had been battling to get her late mother’s refund from MultiChoice but her efforts fell on deaf ears as the company dragged its feet settling the matter and pay the family what’s rightfully theirs...