She said when she confronted the woman outside the store, they became aggressive towards her and said, “Voetsek, you black!”
“It was extremely traumatising. I was made to feel like a subhuman," said Van Damme. "I tried to film this to expose them. The man grabbed my phone and he held it over the bannister and then threw it on the ground.”
She said she was livid and believed the security manager did not deal with the matter appropriately.
While V&A management have since apologised to her, Van Damme said she hoped more people would speak out against racism.
“It hurt and it was emotionally scarring. I sat in my car shaking for 10 minutes. I was on the edge of a panic attack,” she said, adding that no one else should go through what she went through.