“We keep following up, via the Uber Eats app, e-mail, phone - always it’s overseas people who answer, and they say they have no people in South Africa for me to speak to,” said Kotkong.
Despite not being paid, he continued to fulfil the orders customers placed via Uber Eats.
“But now I’m having to borrow money to stay open,” he said on Monday. “It’s very bad.”
Uber Eats South Africa has since reached out to Kotkong and offered to pay him in full for the orders - about R150,000, waiving its usual 30% (excl VAT) service fee.
“We can see the owner was engaging with our global support team and there was a delay in our local team responding correctly to his questions,” said Uber Eats.
“For this we are very sorry and we have spoken directly with the owner on how we can make up for this error.