Clients debited without consent

Two consumers who have had their bank accounts debited without their consent by an insurance company will be refunded.

Two consumers who have had their bank accounts debited without their consent by an insurance company will be refunded.

Joyce Mabeba of Vleifontein in Limpopo said she discovered in January that SOS health insurance, with whom she had never communicated, had deducted R79 from her account weekly.

Mabeba said that in total the company owes her about R2000 and she wants it back.

She said she was tempted to change her bank to avoid this unauthorised debit order bythe Premier Growth Group.

"I knew there was a mistake, but when I called Premier Growth Group they insisted that I had taken out insurance with them over the phone," Mabeba said.

She said she had never received a call from them and that the contact number they claimed to have was not hers.

An agent from the Premier Growth Group said Mabeba completed an application form in 2007 and gave them her banking details authorising them to debit her account.

Sello Mamadi, of Soweto, whose account was also wrongfully debited by the same company, has received a refund.

He said R399 a month had been deducted since July last year.

"When I called them they confirmed they had wrongfully debited my account, but wanted me to write a cancellation letter even though they had a Sina Makana on their system," said Mamadi.

Premier Growth Group general manager Nicola van Niekerk admitted that they had wrongfully debited Mamadi's account. They had now refunded him.

She said she would investigate Mabeba's query because they have her application form. The applicant used a passport number, but Mabeba said she does not have a passport.

Van Niekerk later said she would cancel the policy and refund Mabeba's money.

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