Online taxi service Taxify have removed a driver from their mobile app service after he was accused of abducting a Cape Town woman on Monday evening.
Taxify spokesperson Marilin Noorem denied that the woman was abducted‚ and said the incident was an “unfortunate misunderstanding” between the rider and the driver on the route taken.
“The driver is blocked from our platform until we have talked to him in person and trained him additionally‚” Noorem said.
“Safety of both our drivers and riders is our priority. The incident…is very complicated as the driver and the rider [are] telling slightly different stories. By now‚ we can confirm that there was no abduction and the rider was in no danger at any given time.”
My Taxify trip turned into a nightmare‚ says 23-year-old Cape Town woman
Noorem’s summary of the incident was in contrast to the account given by marketing assistant Yonela Makoba. The 23-year-old claimed that the driver took her in the opposite direction to her home in Kenilworth‚ before cancelling the trip and continuing in the wrong direction.
Makoba said she pleaded with the driver to take her back to the collection point‚ but he wouldn’t. She was eventually able to escape from the vehicle in Epping Industria when the driver stopped unexpectedly on the side of the road.
She walked to Pinelands where she was able to find another taxi service that drove her to her friend’s house.
Noorem said their drivers were instructed to follow the suggested route in the app‚ and would ordinarily be expected to continue to the clients chosen destination should the trip end before the destination is reached.
“The driver only ended the ride when there was an argument‚ but he should have dropped the client at her selected destination and not insisted on taking her to her initial destination‚” said Noorem.
Makoba planned to report the incident to the police on Wednesday‚ but couldn’t because she suffered a panic attack as a result of her ordeal on Monday night.
“I was not imagining this‚” she said. “The actions of the driver prove that he had other plans.”
Ctrl‚ Alt‚ Delete - Taxify driver removed from mobile app service
Online taxi service Taxify have removed a driver from their mobile app service after he was accused of abducting a Cape Town woman on Monday evening.
Taxify spokesperson Marilin Noorem denied that the woman was abducted‚ and said the incident was an “unfortunate misunderstanding” between the rider and the driver on the route taken.
“The driver is blocked from our platform until we have talked to him in person and trained him additionally‚” Noorem said.
“Safety of both our drivers and riders is our priority. The incident…is very complicated as the driver and the rider [are] telling slightly different stories. By now‚ we can confirm that there was no abduction and the rider was in no danger at any given time.”
My Taxify trip turned into a nightmare‚ says 23-year-old Cape Town woman
Noorem’s summary of the incident was in contrast to the account given by marketing assistant Yonela Makoba. The 23-year-old claimed that the driver took her in the opposite direction to her home in Kenilworth‚ before cancelling the trip and continuing in the wrong direction.
Makoba said she pleaded with the driver to take her back to the collection point‚ but he wouldn’t. She was eventually able to escape from the vehicle in Epping Industria when the driver stopped unexpectedly on the side of the road.
She walked to Pinelands where she was able to find another taxi service that drove her to her friend’s house.
Noorem said their drivers were instructed to follow the suggested route in the app‚ and would ordinarily be expected to continue to the clients chosen destination should the trip end before the destination is reached.
“The driver only ended the ride when there was an argument‚ but he should have dropped the client at her selected destination and not insisted on taking her to her initial destination‚” said Noorem.
Makoba planned to report the incident to the police on Wednesday‚ but couldn’t because she suffered a panic attack as a result of her ordeal on Monday night.
“I was not imagining this‚” she said. “The actions of the driver prove that he had other plans.”
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