AUBREY Mathibeng's frustration will soon be over, because Combined Motor Holdings is considering exchanging his defective car for a new one.
Mathibeng's sleepless nights started in July 2011 after he bought a new Chevrolet Corsa utility bakkie from Combined Motor Holdings, who operate from East Rand Holdings at 25a North Rand Road in Boksburg, Ekhuruleni in Gauteng.
Mathibeng paid R147,000 for the vehicle, after he asked the dealer to include a radio, tail lights, rubberis ing, side-steps and bull-bars, he says .
The problem started when the dealer took two weeks to fit the additional accessories to the bakkie , he says.
When he finally took delivery of the vehicle, it was not at all what he had expected, he says.
Mathibeng says it was difficult to turn the steering wheel.
As the days progressed, other things started to fall apart, Mathibeng says.
"The indicator stopped working, the steering wheel became noisy, the vehicle's roof caved in and the seat pins almost pierced me as they protruded from the seat cover," Mathibeng says.
When he reported the faults, the dealer told him to return the vehicle in order to fix the defects as is required in terms of the Consumer Protection Act. But he says they could not repair it as they had promised.
"Later, the coil spring and shock absorbers had to be replaced, the noise in the steering wheel returned and my nightmare continued," he says.
"A few months later they had to replace the steering rack, something called a pendulum, but the noise persisted," he says.
He says the bakkie is serviced by this dealership, but they are no longer willing to fix the problems he has with the vehicle.
"I have sent e-mails and phoned them, but I'm just kept on ice," Mathibeng says.
He says he no longer wants the vehicle because he has not enjoyed using it at all.
"I have lost faith in it," he says.
Mathibeng approached Consumer Line for help last week.
As soon as Consumer Line contacted the dealership, they set up a meeting with Mathibeng and agreed to resolve his complaints.
Sean Singleton, the dealer principal, has promised to attend to Mathibeng's complaint.
"General Motors have sent an after sales field representative to meet Mr Mathibeng.
"We take our clients' complaints seriously, but as mentioned, all cars have a factory warranty to attend to incidents like this," Singleton told Consumer Line.
However, Singleton is now considering settling Mathibeng's current debt with his bank with a view to giving him another new car.
Many defects on new bakkie
AUBREY Mathibeng's frustration will soon be over, because Combined Motor Holdings is considering exchanging his defective car for a new one.
Mathibeng's sleepless nights started in July 2011 after he bought a new Chevrolet Corsa utility bakkie from Combined Motor Holdings, who operate from East Rand Holdings at 25a North Rand Road in Boksburg, Ekhuruleni in Gauteng.
Mathibeng paid R147,000 for the vehicle, after he asked the dealer to include a radio, tail lights, rubberis ing, side-steps and bull-bars, he says .
The problem started when the dealer took two weeks to fit the additional accessories to the bakkie , he says.
When he finally took delivery of the vehicle, it was not at all what he had expected, he says.
Mathibeng says it was difficult to turn the steering wheel.
As the days progressed, other things started to fall apart, Mathibeng says.
"The indicator stopped working, the steering wheel became noisy, the vehicle's roof caved in and the seat pins almost pierced me as they protruded from the seat cover," Mathibeng says.
When he reported the faults, the dealer told him to return the vehicle in order to fix the defects as is required in terms of the Consumer Protection Act. But he says they could not repair it as they had promised.
"Later, the coil spring and shock absorbers had to be replaced, the noise in the steering wheel returned and my nightmare continued," he says.
"A few months later they had to replace the steering rack, something called a pendulum, but the noise persisted," he says.
He says the bakkie is serviced by this dealership, but they are no longer willing to fix the problems he has with the vehicle.
"I have sent e-mails and phoned them, but I'm just kept on ice," Mathibeng says.
He says he no longer wants the vehicle because he has not enjoyed using it at all.
"I have lost faith in it," he says.
Mathibeng approached Consumer Line for help last week.
As soon as Consumer Line contacted the dealership, they set up a meeting with Mathibeng and agreed to resolve his complaints.
Sean Singleton, the dealer principal, has promised to attend to Mathibeng's complaint.
"General Motors have sent an after sales field representative to meet Mr Mathibeng.
"We take our clients' complaints seriously, but as mentioned, all cars have a factory warranty to attend to incidents like this," Singleton told Consumer Line.
However, Singleton is now considering settling Mathibeng's current debt with his bank with a view to giving him another new car.
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