Business

FNB employees recognised for world-class innovations

Innovation is key for a platform-based financial services business

FNB CEO Jacques Celliers.
FNB CEO Jacques Celliers.
Image: Supplied/FNB

In celebration of the first cycle of a refreshed Innovators programme, FNB, WesBank, DirectAxis, RMB Private Bank, Ashburton Investments, and MotoVantage have recognised and rewarded their employees for pioneering platform innovations that help customers. Since the introduction of the programme about 20 years ago, employees have been awarded close to R100m in prize money for thousands of innovations that have accelerated financial inclusion and digital adoption.

FNB CEO Jacques Celliers says: "The programme is designed to help customers with pain points in their money management journey. Our ability to innovate in-house is an important advantage to deliver timely and contextual products to our retail and commercial customers. While innovation is ingrained in our DNA as a group, the pandemic has incentivised us to accelerate the roll-out of impactful platform innovations in tune with our customers’ changing needs. As we amplify our efforts to build a platform business, innovation remains a vital cog in our growth and customer interactions."

Innovators executive Nenzeni Duma says: "In the past year, we’ve spent time refreshing our Innovators programme to recognise the commendable impact of small, medium and large innovations that affect our customers across Africa. We’ve developed exciting offerings, adapted to our new hybrid ways of working for our employees to inspire, ideate, implement, and celebrate innovations. We congratulate all the nominees and winners of the first cycle, and look forward to more in the months ahead."

Some of the trailblazing innovations recognised included a Digital Stokvel solution that allows savings groups to seamlessly manage their savings contributions and disbursements via the FNB app, online, and cellphone banking. Employees who also created Credit Switch were recognised for enabling customers to improve their money management behaviour by consolidating their qualifying credit digitally. A Temporary Relief solution that enabled customers to access Covid-19 financial relief on the bank’s digital platform was also awarded.

Visit the FNB website for more information.

This article was paid for by FNB.