WORKING with the people to improve service delivery and develop communities, the Gauteng Provincial Government is implementing an integrated, comprehensive and sustainable service delivery model that seeks to radically transform interactions between government and communities to better respond to the people's needs.
Ntirhisano is a collaborative service delivery system that aims to improve government's service delivery capacity and build an activist public service that is responsive to the needs of the people. It further seeks to empower communities to drive their own development.
This service delivery model is anchored on three pillars - Respond, resolve and grow, which seek to respond to the community issues, resolve service delivery challenges and grow Gauteng communities.
In July 2015, Makhura together with the Mayor of Tshwane, Kgosientso Ramakgopa, Members of the Executive Council, Members of the Mayoral Committee and ward councillors kick-started the Ntirhisano Service Delivery Outreach programme by visiting the community of Hamanskraal, Soshanguve, Mabopane and Winterveldt to assess service delivery. During this visit, the premier made a commitment to fasttrack the delivery of housing projects in the area.
By December 2015 the Premier and Mayors had visited over 30 communities through the Ntirhisano Public Outreach programme. Some of the areas include Etwatwa, Daveyton, Benoni, Wattville, Katlehong, Thokoza and Vosloorus in Ekurhuleni; Evaton, Roshne, Rustevaal, Sharpeville, Boiketlong, Boipatong, Bophelong and Sebokeng in Sedibeng; Munsieville, Azaadville, Swaneville and Kagiso in Mogale City; Davidsonville, Dobsonville, Noordgesig, Diepkloof, Pimville and Orlando East in Johannesburg.
Some of the key issues that are commonly raised in most communities include service delivery in terms of lack of housing, the non-issuing of tittle deeds, youth unemployment, lack of business opportunities for SMMEs, lack of support for entrepreneurs, incomplete community projects and corruption.
In keeping with his promise to report back, Makhura visited Hammanskraal, Winterveldt, Soshanguve and Mabopane on 3 February 2016 to report on progress. They handed over 550 houses to beneficiaries in Kanana, Hammanskraal and visited a number of projects being implemented.
One hundred more houses will be handed out once they have been certified.
Makhura revealed that YOUNG PEOPLE who can afford to build their own houses will be given land by Gauteng government.
"Younger people must be given stands. Lets identify land and allocate those who say they want land and not to wait for a house.
"The government must look after those who cannot help themselves," Makhura said to much applause from the hundreds that packed the Mabopane Indoor Sports Centre.
Makhura said the aim of this move is to reduce the housing backlog as there were many people on the waiting list for RDP houses.
Makhura praised youth who made use of the opportunities provided by the Tshepo 100 000 entrepreneurship programme, which is part of the Tshepo 500 000 programme. It has seen hundreds of youth co-operatives and enterprises registered and undergoing skills training and being placed in work.
Makhura assured the community that the meetings were going to continue indefinitely and more frequently as they present the new way of government communication with the people.
Residents were also happy to see Makhura and encouraged him and his team to visit more to hear and address their problems.
Delfot Khoza said there was a lot of vacant land but people were not being given access to the land. Another resident called on the government to give land to the people to build the houses of their choice and help reduce the backlog.
Tshwane mayor Kgosientso Ramakgopa said the municipality would work hard and fast track the provision of title deeds to those who had houses.
The Ntirhisano programme continues in March with visits to different communities in Ekurhuleni.
The Gauteng Provincial Government is committed to being an activist administration that takes politicians to the coalface of service delivery and instil a culture of accountability.
It also continues to encourage communities to be co-partners with government in untangling bureaucracy and accelerating the delivery of services.
What is Ntirhisano?
Ntirhisano is a collaborative service delivery system that aims to improve government's service delivery capacity and build an activist public service that is responsive to the needs of the people. It further seeks to empower communities to drive their own development.
This service delivery model is anchored on three pillars - Respond, resolve and grow, which seek to respond to the community issues, resolve service delivery challenges and grow Gauteng communities.
RESPOND
Government timeously responds to service delivery queries, using interactive and innovative response systems. All spheres of government are working together in a single decisive intervention to respond to each community's problems. Government is on the ground solving problems directly with communities.
RESOLVE
GPG service delivery approach has been modernised and changed to meet the needs of the people. Ongoing monitoring ensures that all service delivery projects are completed in time and handed over to the rightful communities. Interventions are made where there are service delivery blockages in clinics, hospitals and housing projects.
As an activist government, the capacity for rapid response is enhanced to unblock service delivery problems and resolve community complaints, through Ntirhisano.
GROW
Government works with communities to find innovative sustainable solutions, leading to improved and more equitable socio-economic development.
Optimal use of resources is promoted to effect a qualitative shift in how people's needs are identified, responded to and resolved. Equally, local partnerships are strengthened and local resources mobilised to address socio-economic needs.
The programme also ensures that community members actively participate in community development in a constructive and proactive way socio-economic needs.
HOW DOES IT WORK?
1. Central Information Centre
Overall coordination, management, strategy, planning, monitoring and interventions based on escalations
l Knowledge & information management systems, dashboards, GIS mapping etc.
- Integrated household profiling and response systems
- Strategic analysis of data, reports and issues (Performance monitoring and expenditure data, Hotline, media, CDW reports etc.)
- Early warnings and hotspot analysis
- Monitoring and tracking systems
- Technical support for ward-level and other structures
2. Public Hotline and integrated Rapid Response System
- Streamlined Rapid Response systems and structures Key roles for MECs, designated MMCs, Ward Councillors and intervention teams
- Rapid response to pressing issues incl. protests
- Linkages with departments & municipal Rapid Response managers
- Enhanced & integrated GCR-wide case management system Cases through multiple channels, incl. Hotline, household visits, ward response centres, public walk-in centres in municipalities and departments, CDWs, Izimbizo, hotspots etc.
- Proposed integration of GPG & metro systems
- Location capabilities, mapping etc.
- Links with field workers
(cellphones) and local response centres
- Resolution and escalation
procedures
3. War Room Service Machinery
- Province Metro/District Regions/ locals Wards
- Service Response Teams: problem-solving and action oriented structures and people tasked with service delivery responses
- Service Response Centres: Facilities in every ward serving as a base for activities
Gauteng government cares and also delivers
WORKING with the people to improve service delivery and develop communities, the Gauteng Provincial Government is implementing an integrated, comprehensive and sustainable service delivery model that seeks to radically transform interactions between government and communities to better respond to the people's needs.
Ntirhisano is a collaborative service delivery system that aims to improve government's service delivery capacity and build an activist public service that is responsive to the needs of the people. It further seeks to empower communities to drive their own development.
This service delivery model is anchored on three pillars - Respond, resolve and grow, which seek to respond to the community issues, resolve service delivery challenges and grow Gauteng communities.
In July 2015, Makhura together with the Mayor of Tshwane, Kgosientso Ramakgopa, Members of the Executive Council, Members of the Mayoral Committee and ward councillors kick-started the Ntirhisano Service Delivery Outreach programme by visiting the community of Hamanskraal, Soshanguve, Mabopane and Winterveldt to assess service delivery. During this visit, the premier made a commitment to fasttrack the delivery of housing projects in the area.
By December 2015 the Premier and Mayors had visited over 30 communities through the Ntirhisano Public Outreach programme. Some of the areas include Etwatwa, Daveyton, Benoni, Wattville, Katlehong, Thokoza and Vosloorus in Ekurhuleni; Evaton, Roshne, Rustevaal, Sharpeville, Boiketlong, Boipatong, Bophelong and Sebokeng in Sedibeng; Munsieville, Azaadville, Swaneville and Kagiso in Mogale City; Davidsonville, Dobsonville, Noordgesig, Diepkloof, Pimville and Orlando East in Johannesburg.
Some of the key issues that are commonly raised in most communities include service delivery in terms of lack of housing, the non-issuing of tittle deeds, youth unemployment, lack of business opportunities for SMMEs, lack of support for entrepreneurs, incomplete community projects and corruption.
In keeping with his promise to report back, Makhura visited Hammanskraal, Winterveldt, Soshanguve and Mabopane on 3 February 2016 to report on progress. They handed over 550 houses to beneficiaries in Kanana, Hammanskraal and visited a number of projects being implemented.
One hundred more houses will be handed out once they have been certified.
Makhura revealed that YOUNG PEOPLE who can afford to build their own houses will be given land by Gauteng government.
"Younger people must be given stands. Lets identify land and allocate those who say they want land and not to wait for a house.
"The government must look after those who cannot help themselves," Makhura said to much applause from the hundreds that packed the Mabopane Indoor Sports Centre.
Makhura said the aim of this move is to reduce the housing backlog as there were many people on the waiting list for RDP houses.
Makhura praised youth who made use of the opportunities provided by the Tshepo 100 000 entrepreneurship programme, which is part of the Tshepo 500 000 programme. It has seen hundreds of youth co-operatives and enterprises registered and undergoing skills training and being placed in work.
Makhura assured the community that the meetings were going to continue indefinitely and more frequently as they present the new way of government communication with the people.
Residents were also happy to see Makhura and encouraged him and his team to visit more to hear and address their problems.
Delfot Khoza said there was a lot of vacant land but people were not being given access to the land. Another resident called on the government to give land to the people to build the houses of their choice and help reduce the backlog.
Tshwane mayor Kgosientso Ramakgopa said the municipality would work hard and fast track the provision of title deeds to those who had houses.
The Ntirhisano programme continues in March with visits to different communities in Ekurhuleni.
The Gauteng Provincial Government is committed to being an activist administration that takes politicians to the coalface of service delivery and instil a culture of accountability.
It also continues to encourage communities to be co-partners with government in untangling bureaucracy and accelerating the delivery of services.
What is Ntirhisano?
Ntirhisano is a collaborative service delivery system that aims to improve government's service delivery capacity and build an activist public service that is responsive to the needs of the people. It further seeks to empower communities to drive their own development.
This service delivery model is anchored on three pillars - Respond, resolve and grow, which seek to respond to the community issues, resolve service delivery challenges and grow Gauteng communities.
RESPOND
Government timeously responds to service delivery queries, using interactive and innovative response systems. All spheres of government are working together in a single decisive intervention to respond to each community's problems. Government is on the ground solving problems directly with communities.
RESOLVE
GPG service delivery approach has been modernised and changed to meet the needs of the people. Ongoing monitoring ensures that all service delivery projects are completed in time and handed over to the rightful communities. Interventions are made where there are service delivery blockages in clinics, hospitals and housing projects.
As an activist government, the capacity for rapid response is enhanced to unblock service delivery problems and resolve community complaints, through Ntirhisano.
GROW
Government works with communities to find innovative sustainable solutions, leading to improved and more equitable socio-economic development.
Optimal use of resources is promoted to effect a qualitative shift in how people's needs are identified, responded to and resolved. Equally, local partnerships are strengthened and local resources mobilised to address socio-economic needs.
The programme also ensures that community members actively participate in community development in a constructive and proactive way socio-economic needs.
HOW DOES IT WORK?
1. Central Information Centre
Overall coordination, management, strategy, planning, monitoring and interventions based on escalations
l Knowledge & information management systems, dashboards, GIS mapping etc.
- Integrated household profiling and response systems
- Strategic analysis of data, reports and issues (Performance monitoring and expenditure data, Hotline, media, CDW reports etc.)
- Early warnings and hotspot analysis
- Monitoring and tracking systems
- Technical support for ward-level and other structures
2. Public Hotline and integrated Rapid Response System
- Streamlined Rapid Response systems and structures Key roles for MECs, designated MMCs, Ward Councillors and intervention teams
- Rapid response to pressing issues incl. protests
- Linkages with departments & municipal Rapid Response managers
- Enhanced & integrated GCR-wide case management system Cases through multiple channels, incl. Hotline, household visits, ward response centres, public walk-in centres in municipalities and departments, CDWs, Izimbizo, hotspots etc.
- Proposed integration of GPG & metro systems
- Location capabilities, mapping etc.
- Links with field workers
(cellphones) and local response centres
- Resolution and escalation
procedures
3. War Room Service Machinery
- Province Metro/District Regions/ locals Wards
- Service Response Teams: problem-solving and action oriented structures and people tasked with service delivery responses
- Service Response Centres: Facilities in every ward serving as a base for activities
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