THE National Credit Regulator has received 443828 calls since its inception, NCR CEO Nomsa Motshegare said yesterday.
Motshegare was speaking at a debt management and savings outreach programme in Soweto.
She said the NCR had recorded over a million hits on its website since it was launched, and it had also received 12080 complaints from consumers and resolved 97% of these.
"The NCR has conducted 654 investigations, making those cases where consumers stood to lose their homes a priority," she said.
A total of 55 compliance notices were issued and 30 cases were referred to the National Consumer Tribunal.
South African consumers presently owe credit providers around R1.27-trillion. Motshegare said the NCR also engaged with debt counsellors, credit bureaus, credit providers and the National Debt Mediation Association in matters dealing with consumer credit.
Mortgages represented 62%, and the balance consisted of vehicle finance, store and credit card debt and personal loans.
"By analysing consumer complaints as well as investigations and court judgments, we can start identifying contentious issues and exploring new ways to combat over-indebtedness via legislative and non-legislative means," she said.
NCR success stories
THE National Credit Regulator has received 443828 calls since its inception, NCR CEO Nomsa Motshegare said yesterday.
Motshegare was speaking at a debt management and savings outreach programme in Soweto.
She said the NCR had recorded over a million hits on its website since it was launched, and it had also received 12080 complaints from consumers and resolved 97% of these.
"The NCR has conducted 654 investigations, making those cases where consumers stood to lose their homes a priority," she said.
A total of 55 compliance notices were issued and 30 cases were referred to the National Consumer Tribunal.
South African consumers presently owe credit providers around R1.27-trillion. Motshegare said the NCR also engaged with debt counsellors, credit bureaus, credit providers and the National Debt Mediation Association in matters dealing with consumer credit.
Mortgages represented 62%, and the balance consisted of vehicle finance, store and credit card debt and personal loans.
"By analysing consumer complaints as well as investigations and court judgments, we can start identifying contentious issues and exploring new ways to combat over-indebtedness via legislative and non-legislative means," she said.
Would you like to comment on this article?
Register (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Trending
Latest Videos