A “small” number of bottled wines are being recalled because of “very small glass particles” being found in them‚ Distell announced on Thursday.
Despite telling customers that they had sourced expert medical opinion to confirm it would be harmless if swallowed‚ the company said it had initiated a trade recall of the affected bottles.
The company did not say which brands were affected.
It said in a statement: “Distell‚ Africa’s leading producer and marketer of packaged wines is in the process of carrying out a limited trade recall as a result of certain very small glass particles being detected in some of its bottled wine products during quality assurance tests carried out by its agent in Japan. No consumer complaints have been received and expert medical opinion has confirmed that ingestion would be harmless”.
“The resultant investigations isolated the cause to a small proportion of bottled wines produced on a single bottling line at one of Distell’s wine packaging facilities. The problem has since been rectified. This production line represents 4% of Distell’s total wine production and the incident rate of these particles was less than 0.01%.
“We are working with our agents and customers to implement a targeted trade recall of specified batches and are also consulting with the relevant authorities.”
Richard Rushton‚ Distell’s Managing Director‚ said: “Product quality and customer safety are integral to all that we do at Distell and even though we are assured that there is minimal risk to consumers‚ we are recalling and replacing the specific batches of bottled wines”.
Consumers’ queries were directed to the Distell Call Centre on 0861 600 600‚ or email customercare@distell.co.za.
Wine recall announced‚ after 'harmless' glass particles are found
A “small” number of bottled wines are being recalled because of “very small glass particles” being found in them‚ Distell announced on Thursday.
Despite telling customers that they had sourced expert medical opinion to confirm it would be harmless if swallowed‚ the company said it had initiated a trade recall of the affected bottles.
The company did not say which brands were affected.
It said in a statement: “Distell‚ Africa’s leading producer and marketer of packaged wines is in the process of carrying out a limited trade recall as a result of certain very small glass particles being detected in some of its bottled wine products during quality assurance tests carried out by its agent in Japan. No consumer complaints have been received and expert medical opinion has confirmed that ingestion would be harmless”.
“The resultant investigations isolated the cause to a small proportion of bottled wines produced on a single bottling line at one of Distell’s wine packaging facilities. The problem has since been rectified. This production line represents 4% of Distell’s total wine production and the incident rate of these particles was less than 0.01%.
“We are working with our agents and customers to implement a targeted trade recall of specified batches and are also consulting with the relevant authorities.”
Richard Rushton‚ Distell’s Managing Director‚ said: “Product quality and customer safety are integral to all that we do at Distell and even though we are assured that there is minimal risk to consumers‚ we are recalling and replacing the specific batches of bottled wines”.
Consumers’ queries were directed to the Distell Call Centre on 0861 600 600‚ or email customercare@distell.co.za.
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