Pay close attention when listening

LISTENING is a skill that is vital - whether at school, work or in your interactions with friends and family. Here are some pointers on how to become a better listener:

• Relax and concentrate when the person begins to speak;
• Listen carefully and pay close attention to the key words or phrases in questions they ask or information they are giving you;
• Establish and maintain good eye contact;
• Do not interrupt and do not try to answer the question until they have finished asking it; and
• Take a few seconds to organise your thoughts before you respond. -

The Art and Skills of Being Interviewed, Reach Publishers