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Comair apologises to customers, says it did everything to avoid flight suspensions

Comair expressed optimism that its British Airways and Kulula flights would soon be back in operation.
Comair expressed optimism that its British Airways and Kulula flights would soon be back in operation.
Image: Supplied

Comair, which has grounded its British Airways and Kulula.com flights, has apologised to its customers and explained the move was necessary.

Their flights are grounded while the airline operator seeks funding.

In a statement the airline said: “The company’s business rescue practitioners (BRPs) have advised the process to raise the necessary capital is in progress and t there is reason to believe such funding may be secured. Once received, the airline will be able to recommence operations, but regrettably under these circumstances the practitioners have no choice but to voluntarily suspend all scheduled flights until the funding is confirmed.”

The airline said its ticket sales had been suspended with immediate effect.

Comair CEO Glenn Orsmond said:  “We deeply regret the inconvenience this suspension will cause our customers. We did everything we could to avoid it. Comair, the BRPs and the lenders are working all out to get the funding in place so we can resume our normal flight schedule as soon as possible.”

He was optimistic Comair’s financial woes would be soon resolved.

“Comair is inherently a viable business. We have the two of the best airline brands in the country. We are on track to carry more than four million passengers this year and generate R5.3bn in revenue. We have excellent staff, a modern fleet, good sales and distribution channels and low operating costs, which is why we believe the funding will be secured.”

The company said it would cater for affected passengers who sought a full refund for their tickets or for those who wish to bank the tickets for future use.


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