Some of the crashes were linked to the rollout of a biometric system to verify transactions, she said
When the Socpen (social pension) system was introduced in the mid-1990s there were just over 3-million grant recipients but the number has since grown to well over 18-million.
Zulu said German company Software AG and US computer giant IBM, which supply the message-queuing middleware and mainframe computer used by Socpen, had been asked to assist the State Information Technology Agency (Sita) in resolving the crashes.
“In order to further eliminate some of the possible causes, on March 15 a system change was done on the mainframe. Since its implementation, no downtime has been recorded,” said Zulu.
“The implemented change is still being monitored on an ongoing basis until we are certain the problem has been resolved.”
Zulu said Sita has a five-year target to replace Socpen.