A purchase of luxury couches has turned into nightmare for the Mongale family after an online furniture company hit them with a R3,000 refund fee for cancelling the deal.

Phete Mongale has lodged a dispute with consumer rights authorities after Gorgeous Furniture in Midrand demanded R2,925 after he wanted his R19,500 refund when the company could not provide him with the specific L-shape couch he wanted...