“I have called this place ‘heaven’ because the staff wore white outfits, they treated us well, the other people using the service were friendly and everyone was laughing and made me feel comfortable.”
Valerie, 71, added: “We received three healthy meals a day and it was so much food to eat that we decided to share meals and not waste the food by opening the second plate.”
Jacob, who is wheelchair-bound and has diabetes and hypertension, said he tested positive after experiencing breathing difficulties at home in Surrey Estate, and decided to go to an isolation facility.
“I had to leave my wife behind because I could not safely isolate at home and I understood that it was the best decision for my family,” he said.
Valerie then tested positive, and the Western Cape health department team decided she should join Jacob in isolation.
“After all, it is not right for a wife to be in a strange place without her husband,” she said. “The staff were so helpful. They made arrangements to have me isolate in a double room with my husband.”
Jacob said being joined by his wife raised his spirits, and while in isolation he was able to get out of his wheelchair and use a walker, something he had previously struggled with.
“We couldn’t complain of the service we received, and we were treated well and cared for by people who were genuinely concerned about our health,” he said.
Valerie added: “We were not allowed to lock our bedroom doors in case our health deteriorates and then staff would not have access to assist us, but we felt safe because there were quite a few security guards around.”