Dr Randall Carolissen‚ NSFAS administrator‚ said: “We are seeing an increase in fraudulent activities‚ possibly due to the increase in the number of applications for 2019. We advise every student that NSFAS will never ask for your account details‚ password‚ Pin or OTP over the phone or via email.”
As a result‚ the agency would no longer be communicating directly with students via the SMS channels during the 2019 academic year‚ with immediate effect. It advised students to only use the myNSFAS Online Self-Service Portal to view application status or any other information relating to funding.
It cautioned: “Any SMS messaging regarding funding received following this message will be from fraudsters and not NSFAS.”
In the meantime‚ security steps are being implemented. In addition‚ NSFAS is working with law-enforcement agencies to investigate the scams.