Loutjie Hughes, a claims manager at Avis, confirmed the accident and said Mashele was only charged the liability amount as per contract.
He said their terms and conditions of rental agreement, which Consumer Line has seen, states that it did not matter who caused the damage but the renter may reduce the liability by choosing to buy any of their collision damage or theft loss waiver product.
Hughes said Mashele must still pay Avis for the overdue days she had kept the car in her possession.
He said it cost Avis R20898 to repair the car, which they have claimed from MiWay.
According to the information at Avis' disposal the third party is 100% to blame for the accident "as they drove into our stationary vehicle," he said.
"MiWay have not denied liability on behalf of their customer, and we are confident that we will settle this matter without a prolonged litigation process," Hughes said.
He said the customer accepted their rental terms and conditions as well as the risks involved when renting a vehicle from Avis.
"We understand that our customer is frustrated but we are currently attending to the recovery of our damages and wish to finalise the matter as soon as possible," he said.
Nthabiseng Moloi, head of marketing and brand at MiWay, said MiWay apologised for the delay, but blamed Avis for not submitting all required documents in relation to the damages sustained by their car.
"Legal processes and claims are unfortunately time-consuming, but as a gesture of goodwill, MiWay is fast-tracking the process," she said.