Long wait for stove

LEWIS Store has been accused of giving customers bad attitude and bad-customer service.

LEWIS Store has been accused of giving customers bad attitude and bad-customer service.

Isaac Buthelezi wanted to give his mother a surprise Easter present two years ago.

His mother loves to cook and bake so he decided to buy her an electric stove.

Buthelezi, a security guard, says his parents never owned an electric stove and he wanted to make her mother's life easy.

He says he asked Lewis Stores in Roodepoort to deliver the stove to his parents' house in QwaQwa in Free State, but this was not done.

"After my fourth instalment, I stopped paying, hoping the store would deliver the stove. I started paying after I realised they were not bothered," Buthelezi says.

When he asked, the manager said the stove had been delivered at his home town and they were investigating who took delivery.

"This was a daily excuse and I am tired of hearing it," Buthelezi says.

After Consumer Line took up the matter three weeks ago, Buthelezi received his first call from Lewis Stores.

He says after Consumer Line's intervention, the store called him, not to address his complaint, but to chastise him for approaching Sowetan for help.

But three weeks later, Lewis agreed to finally deliver the stove to Buthelezi's family.

This was, however, after Bonny Masilela, the manager, gave Consumer Line a taste of her bad attitude.

If she keeps this up, she will chase away all her customers.

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