METROPOLITAN has agreed to honour a client's request and will refund all the premiums he paid over the last three years.
METROPOLITAN has agreed to honour a client's request and will refund all the premiums he paid over the last three years.
A thankful Kgomotso Modjadji said the R6400 would go a long way to solving his financial woes.
Modjadji took out a funeral policy in 2005 that also covered his father. In 2006 his father passed away and he lodged a claim that Metropolitan paid.
The person who logged the claim accidentally recorded Modjadji as the deceased and also changed his personal details. He only discovered this last month.
"They told me it was human error and could easily be rectified," Modjadji said.
He said he found this worrisome and decided to cancel the policy and demand his money back.
"They refused to pay and referred me to their fraud unit, which was not what I wanted," he said.
Seven days after Consumer Line took up the matter, Metropolitan paid Modjadji.
Paid out after we intervene
METROPOLITAN has agreed to honour a client's request and will refund all the premiums he paid over the last three years.
METROPOLITAN has agreed to honour a client's request and will refund all the premiums he paid over the last three years.
A thankful Kgomotso Modjadji said the R6400 would go a long way to solving his financial woes.
Modjadji took out a funeral policy in 2005 that also covered his father. In 2006 his father passed away and he lodged a claim that Metropolitan paid.
The person who logged the claim accidentally recorded Modjadji as the deceased and also changed his personal details. He only discovered this last month.
"They told me it was human error and could easily be rectified," Modjadji said.
He said he found this worrisome and decided to cancel the policy and demand his money back.
"They refused to pay and referred me to their fraud unit, which was not what I wanted," he said.
Seven days after Consumer Line took up the matter, Metropolitan paid Modjadji.
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