The closest thing to looking for a needle in a haystack is trying to find good service in the Tshwane municipality.
Over three months I had three bad experiences that made me think they have probably never heard of Batho-Pele.
First I visited a sick grandmother at the George Mukhari Hospital.
I found the old lady (90) trembling in her bed with her drip having fallen off.
The nurses on duty were having a chat and gave me a dirty look. One finally gave me a dismissive: "We'll see."
A few weeks later I went to the municipal traffic offices to ask for a patrol for a family funeral.
The smug police chief said he could not help. Okay, then we'd have to organise some marshals to help...
No ways, said the cop, "It's against the law."
A while later I go to the Silverton traffic department to pay for a car's licence plate.
Signs all over say they close at 3pm and I arrive at 2.15pm. While I stand in the queue an official comes and tells us that the queue is now "closed".
A white woman explains that they can't help it. The computers are slow.
That after I had spent the morning at a function where executive mayor Glen Ramokgopa told us what wonderful things her council was doing.
Charles Mogale, De Deur
Good service is hard to find
The closest thing to looking for a needle in a haystack is trying to find good service in the Tshwane municipality.
Over three months I had three bad experiences that made me think they have probably never heard of Batho-Pele.
First I visited a sick grandmother at the George Mukhari Hospital.
I found the old lady (90) trembling in her bed with her drip having fallen off.
The nurses on duty were having a chat and gave me a dirty look. One finally gave me a dismissive: "We'll see."
A few weeks later I went to the municipal traffic offices to ask for a patrol for a family funeral.
The smug police chief said he could not help. Okay, then we'd have to organise some marshals to help...
No ways, said the cop, "It's against the law."
A while later I go to the Silverton traffic department to pay for a car's licence plate.
Signs all over say they close at 3pm and I arrive at 2.15pm. While I stand in the queue an official comes and tells us that the queue is now "closed".
A white woman explains that they can't help it. The computers are slow.
That after I had spent the morning at a function where executive mayor Glen Ramokgopa told us what wonderful things her council was doing.
Charles Mogale, De Deur