Four months ago, Standard Bank discovered that someone had used Ndukuyakhe Ndlovu's bank account without his knowledge.

Four months ago, Standard Bank discovered that someone had used Ndukuyakhe Ndlovu's bank account without his knowledge.

He immediately blocked all his cards before he reported the matter to the police. But the fraudster continued to withdraw money from his account.

Standard Bank told him they would investigate and resolve the problem within four weeks, but four months down the line he had heard nothing from the bank.

He said their service was also frustrating him as the bank had only called him twice requesting an affidavit of the illegal expenses he reported - which he did.

"I have made a number of follow- ups, with the last one being last month. The bank promised to call me the following day, but they never did."

Ross Linstrom of Standard Bank apologised for the delay in the investigation of Ndlovu's matter.

Linstrom said the fraudulent activity that took place on Ndlovu's account was not a PIN- based fraud but rather a signature-based fraud.

"Standard Bank will reimburse him. He suffered a loss of R6194,09," said Linstrom.

Standard Bank has undertaken an extensive investigation of Ndlovu's complaint and it prides itself in striving to provide exceptional customer service to all our clients, he said. Ndlovu confirmed receipt of his money.