Flexicell to refund client for services it never rendered

Flexicell, a call centre and brand marketer of cellular airtime and services, has agreed to refund money it debited from its client's account for services not rendered.

Flexicell, a call centre and brand marketer of cellular airtime and services, has agreed to refund money it debited from its client's account for services not rendered.

Mmanoko Pheme received one of those unsolicited phone calls from Flexicell in July. The company was offering him airtime at a discount if he agreed to sign up with them.

He had to pay a once-off subscription fee of R99 and then get airtime worth R140 for R130.

Pheme said on the first month, Flexicell mistakenly debited his account twice for the subscription and airtime fees.

On inquiry Flexicell apologised to him and promised to pay back the money, but instead they debited his account twice again.

"No airtime was loaded since July and yet they deducted R714 from my account. They did not even tell me I had to wait for 14 days before the airtime could be loaded, which they still failed to do," he said.

Pheme said he later cancelled his contract and demanded his money back, but Flexicell management ignored him.

Percival Thusini of Flexicell's brand marketing department said the company was going to refund Pheme.

He confirmed that Flexicell was in the wrong for deducting money from Pheme's account without delivering the promised services.

Thusini said Pheme was contracted to Flexicell. In terms of the agreement Pheme was to pay a R129 monthly subscription in return for a R135 airtime.

This contract also included a funeral cover of R20000, free career guidance and a legal advice service.

"We suspect that there was fraud committed because Pheme's account was debited but no airtime was delivered," said Thusini.

"We have also discovered that the consultant made a mistake by not advising Pheme about the R99 once-off activation fee which was also deducted from Pheme's account."

He said Flexicell was going to take disciplinary steps against the sales agent who dealt with Pheme's contract.

"We are going to refund Pheme his money," he said.

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