The golden rules of service

l Treat your customers the way they want to be treated. Remember good customer service is not about you, it is about satisfying your customer.

l Treat your customers the way they want to be treated. Remember good customer service is not about you, it is about satisfying your customer.

l Reward yourself and your staff for work done and discourage laziness. Hard work and long hours pay off in business.

l Deliver on your promises. Always make sure that you provide quality service or products. Remember word of mouth sells better than any other advertising and it entails no extra costs.

l Maintain communication with old and new customers.

l Professionalism must be the key to everything you do.

l Correct your mistakes. We are all aware when we have made a mistake, so don't pretend you have not noticed your own.

l Be committed and have a sense of direction and focus.

l Know where you are going so that if you fall you can rise and proceed towards your destination.

l Business is the only way you can get yourself out of poverty. Business also gives you an opportunity to create jobs for others.

l Monitor and measure your progress and you will be able to see when you are making a mistake.

l Research every idea you have before implementing it.

l Look after your business and it will look after you.

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