Minister apologises for system glitches

Waghied Misbach

Waghied Misbach

Transport Minister Jeff Radebe has apologised to the nation's irate motorists who had to contend with long queues caused by problems with eNatis, the government's newly introduced transport management system.

The minister also said that fines issued to motorists who had failed to renew their licences because of the system failure would be reviewed.

"Motorists already issued with traffic fines due to no fault of their own will have their fines reviewed on merit and considered for cancellation by the traffic authorities," Radebe said.

"The government and the contractor responsible for the development of eNatis unreservedly apologise for the inconvenience caused. The Department of Transport is confident that the benefits of the interventions outweigh the inconvenience. The public is therefore requested to exercise patience while we ensure that the system works accordingly," he said.

Radebe said government officials and members of the contractor, Tasima consortium, had worked long hours at the weekend to sort out the motor registration part of the system.

He said the problems were due to a lack of capacity but that an additional server had been installed and that the operation would run more smoothly from now on.

Radebe said traffic officials in all the provinces had been asked to work overtime to deal with the backlog.

Rejecting accusations that the R408million system was a "monumental mess", he said that further improvements were under way

"The only area of difficulty was with motor registrations," the minister said in reply to questions in parliament yesterday.

He said the backlog was not only a result of problems with the new system, but also a consequence of the inefficiency of the old system.

Radebe said the system was now "stable" and that by May 14 it would operate at the same "reaction speed" as the old system.

He said that since its launch earlier this year eNatis had performed four million transactions, dealing with up to 50000 transactions an hour compared to the 30000 of the old system.