Defrauded bank client refunded

Absa has agreed to refund R7000 that was fraudulently withdrawn from one of its clients accounts.

Absa has agreed to refund R7000 that was fraudulently withdrawn from one of its clients accounts.

Malesela Lucas Lebelo has tried since January 13 to sort out the problem on his own, he said.

"I approached Sowetan because the bank officials have been sending me from pillar to post, though they acknowledged that someone had defrauded me."

Lebelo said that after he realised someone had withdrawn money from his account, a bank official confirmed the money had been fraudulently withdrawn.

"He assured me the bank would not freeze my account, but it did," Lebelo said.

WesBank alerted him that his bank had not paid his debit orders .

"I went to the Midrand branch of Absa and discovered that my account had been closed pending investigation," Lebelo said.

Absa's forensic department confirmed that it had discovered that errors had been made by the bank and that they had not reimbursed Lebelo despite their promises, he said.

"In trying to right this wrong I was humiliated by rude officials who made me feel they were doing me a favour," Lebelo said.

Absa has acknowledged that it took a lengthy period to sort out Lebelo's problem and apologised for the inconvenience it had caused him.

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