GLOBAL Nissan dealership has been accused of appalling workmanship after charging and receiving R103 000 to replace a car's engine.
This dealership issued a quotation to a customer for a new engine but instead of fitting a new engine they reconditioned it.
And the principal dealer says they have acted within the ambit of the Consumer Protection Act, adamant that they have been fair, reasonable and honest with the aggrieved customer.
Boitumelo Morapedi is hopping mad, claiming that the dealership had betrayed him when they offered to replace the engine of his car, despite being aware that Nissan no longer manufactured his type of engine.
Morapedi said his nightmare began one Sunday night in mid-January, while travelling home to Kuruman.
He said the oil pump failed to pump the oil to the pistons and engine. Most parts of the engine were not lubricated as a result and this damaged the engine.
Morapedi said the engine malfunctioned and he had to be towed home during the night.
The next day he again towed his Nissan to Global Nissan for repairs.
After diagnosing the problem, Nissan quoted him R103 000 and sought authorisation from Standard Bank.
"I was so happy because my car was going to be given a new lease of life as soon as its engine was replaced," Morapedi said.
He said shortly after receiving payment from Standard Bank the dealer told him they could not get a new engine.
Morapedi said he accepted their offer after the dealership assured him they were experts in rebuilding this type of engine.
"They promised to replace old parts with new ones so that it looked like new, but after the replacement I was back at Nissan with a boiling engine," he said.
On inspection he was told the engine was again malfunctioning, a despondent Morapedi said.
Almost every week since the engine was rebuilt he has had to drive it back to Nissan for further engine repairs, Morapedi said.
In addition, he said, his car battery was stolen while the vehicle was in Global Nissan's care.
They charged him for a replacement, he said.
Principal dealer Petri Cronjé said they had provided Morapedi with great customer service.
"We have attended to his needs and we have repaired his vehicle. We provided a courtesy vehicle for him to use every time his vehicle was booked into our workshop."
He confirmed there was no new engine available.
Cronjé said Morapedi agreed and instructed them to rebuild the existing engine.
"Plus, we helped him by repairing and replacing additional parts and components and gave him a one- year warranty.
"We have done more than expected," Cronjé said.
To appease him, Cronjé yesterday offered to sell him a Nissan Navara on trade-in worth R220 000.
Morapedi rejected this offer as it meant an additional debt he had not bargained for.
The Office of the National Consumer Commissioner has agreed to investigate Morapedi's complaint.
Dealership produces shoddy work after being paid R103k
GLOBAL Nissan dealership has been accused of appalling workmanship after charging and receiving R103 000 to replace a car's engine.
This dealership issued a quotation to a customer for a new engine but instead of fitting a new engine they reconditioned it.
And the principal dealer says they have acted within the ambit of the Consumer Protection Act, adamant that they have been fair, reasonable and honest with the aggrieved customer.
Boitumelo Morapedi is hopping mad, claiming that the dealership had betrayed him when they offered to replace the engine of his car, despite being aware that Nissan no longer manufactured his type of engine.
Morapedi said his nightmare began one Sunday night in mid-January, while travelling home to Kuruman.
He said the oil pump failed to pump the oil to the pistons and engine. Most parts of the engine were not lubricated as a result and this damaged the engine.
Morapedi said the engine malfunctioned and he had to be towed home during the night.
The next day he again towed his Nissan to Global Nissan for repairs.
After diagnosing the problem, Nissan quoted him R103 000 and sought authorisation from Standard Bank.
"I was so happy because my car was going to be given a new lease of life as soon as its engine was replaced," Morapedi said.
He said shortly after receiving payment from Standard Bank the dealer told him they could not get a new engine.
Morapedi said he accepted their offer after the dealership assured him they were experts in rebuilding this type of engine.
"They promised to replace old parts with new ones so that it looked like new, but after the replacement I was back at Nissan with a boiling engine," he said.
On inspection he was told the engine was again malfunctioning, a despondent Morapedi said.
Almost every week since the engine was rebuilt he has had to drive it back to Nissan for further engine repairs, Morapedi said.
In addition, he said, his car battery was stolen while the vehicle was in Global Nissan's care.
They charged him for a replacement, he said.
Principal dealer Petri Cronjé said they had provided Morapedi with great customer service.
"We have attended to his needs and we have repaired his vehicle. We provided a courtesy vehicle for him to use every time his vehicle was booked into our workshop."
He confirmed there was no new engine available.
Cronjé said Morapedi agreed and instructed them to rebuild the existing engine.
"Plus, we helped him by repairing and replacing additional parts and components and gave him a one- year warranty.
"We have done more than expected," Cronjé said.
To appease him, Cronjé yesterday offered to sell him a Nissan Navara on trade-in worth R220 000.
Morapedi rejected this offer as it meant an additional debt he had not bargained for.
The Office of the National Consumer Commissioner has agreed to investigate Morapedi's complaint.
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