FAQs: SowetanLIVE

We answer your questions about SowetanLIVE

18 October 2017 - 15:17
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What are SowetanLIVE and the Sowetan?

SowetanLIVE is the website of the Sowetan, the English-language South African daily newspaper that started in 1981 as a liberation struggle publication.

Until August 2019, the SowetanLIVE website also published content from the weekly celebrity news and gossip tabloid Sunday World. Tiso Blackstar Group (now Arena Holdings) sold the Sunday World newspaper in mid-2019 to Fundudzi Media, though the SowetanLIVE web archive still contains all Sunday World content up to August 31 2019.

All SowetanLIVE online content is free to read, but readers should register (quick and free) to comment on articles or subscribe to our range of newsletters. (Already registered on BusinessLIVE or TimesLIVE? Sign in with the same details.)

Read more about the Sowetan and SowetanLIVE.

How do I register on the SowetanLIVE website?

It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions. First you'll receive a short email to verify your email address – it's important to click on the link in that email. At the end of the registration process, you’ll receive a second email to welcome you to SowetanLIVE.

On your mobile phone, click on the menu bar at the top right and you’ll see the “Sign in” and “Register” options.

Why should I register on SowetanLIVE?

Registration is free. Once you’ve registered, you can comment on our articles and sign up for any from a range of useful email newsletters. You can also then manage your own newsletter subscriptions.

How do I sign in and out on the website?

To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To log out, click on the “Sign out” button at the top of the site.

If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.

When you sign in on TimesLIVE or the Sunday Times or on our BusinessLIVE website (which includes Business Day and the Financial Mail), you’ll automatically be signed in on SowetanLIVE too.

I can't register or log in. Who do I contact?

Contact our call centre at Tel: 0860 52 52 00 or helpdesk@sowetanlive.co.za. The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.

I have registered but now I can’t sign in. What do I do?

Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password).

No luck? Contact our call centre at Tel: 0860 52 52 00 or helpdesk@sowetanlive.co.za.

I want to change my password. What do I do?

First, sign out of SowetanLIVE. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.

How do I subscribe to the Sowetan print edition?                              

Contact our call centre at Tel: 0860 52 52 00 or helpdesk@sowetanlive.co.za.

Why should I subscribe to the newspaper?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a Sowetan subscription, and your support means we’re able to keep bringing you South Africa’s best news, entertainment and lifestyle reporting.

Got other burning questions about subscriptions?

Check out our subscriptions FAQs page or contact our call centre at Tel: 0860 52 52 00 or helpdesk@sowetanlive.co.za.

How do I change my name, surname or email address on the SowetanLIVE website?

Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)

On your profile, you can edit your name and surname or manage your email newsletter subscriptions.

Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.

How do reader comments on SowetanLIVE articles work?

Readers who have registered and signed in on SowetanLIVE can use the comment facility below our articles where it has been made available. These comments are managed via a reliable service called Disqus that is used on many other websites too.

Your SowetanLIVE Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.

By using our comments facility, you agree to the rules contained in our SowetanLIVE comment moderation policy.

What are cookies and why do I need them to use SowetanLIVE?

Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on the SowetanLIVE website might fail.

Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.


Email newsletters and mobile apps

How do I sign up for SowetanLIVE email newsletters?

When you register at no cost on the SowetanLIVE website, you’ll be asked whether you’d like to receive any of our email newsletters. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button.

I've signed up for a SowetanLIVE email newsletter but it has not arrived in my inbox. What do I do?

Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at feedback@sowetanlive.co.za.

How do I unsubscribe from a SowetanLIVE email newsletter?

Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on the SowetanLIVE website and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button.

Is there a SowetanLIVE app?

SowetanLIVE has a news app for iOS and Android mobile devices, available for download free of charge from the Apple App Store and the Google Play store

The app is an easy, reliable way to get your news on the go. It's modern and slick but also light and fast to load, which makes it easy on the eye and on your pocket. The app's news stream is updated constantly by our editorial team to include the most important news of the day. You'll also find sizzling hot celebrity and entertainment news; our popular "Picture of the Day" feature; and business and sport updates, among other features.


Other matters

Who are the Sowetan editorial staff?

S'thembiso Msomi is editor-in-chief of the Sowetan and Lebogang Boshomane is the editor of SowetanLIVE.

Find more editorial contact details for Sowetan/SowetanLIVE.

Does the website have RSS feeds?

We have a range of RSS feeds for our websites and individual sections. Get the full list here.

How do I submit an opinion piece?

We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your submission to the Sowetan print edition at newsdesk@sowetan.co.za or to SowetanLIVE at tellus@sowetan.co.za.

How do I submit a press release or story suggestion?

Email your press release or story idea to the Sowetan at newsdesk@sowetan.co.za. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)

How do I report an error on the SowetanLIVE website?

Let us know if you spot any errors, big or small, so that we can correct them. Email feedback@sowetanlive.co.za with a link to the article and explain the problem clearly and concisely.

How do I advertise in the Sowetan newspaper or on SowetanLIVE?

Have a look at our advertising information page.

How do I contact SowetanLIVE or the Sowetan?

Have a look at the "Contact us" page for SowetanLIVE.