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How fake online furniture shop Milo Designs scammed customers of millions over the years

Durban-based Milo Designs labelled a scam by National Consumer Commission

Wendy Knowler Consumer journalist
Milo Designs, which is based in Durban, is accused of scamming customers using stolen images and making fake promises on social media platforms. Stock photo.
Milo Designs, which is based in Durban, is accused of scamming customers using stolen images and making fake promises on social media platforms. Stock photo.
Image: 123RF

A furniture company posting stolen internet images as its own designs has been labelled a scam by the National Consumer Commission (NCC).

Consumers have told the NCC they paid between R10,000 and R1.2m per transaction to Durban-based Milo Designs after responding to furniture adverts — mainly bedroom suites — posted on Facebook and Instagram.

“The operators of this scam, LM Kotze and MC (Marco) Wood, are not co-operating with the commission,” said acting national consumer commissioner Thezi Mabuza.

“The commission arranged several times to meet and serve them with an investigation certificate, to no avail. In most cases, they cancel meetings at the 11th hour, making it difficult to finalise our investigation. Addresses provided show dilapidated buildings. Anyone who might know the whereabouts of these individuals is urged to notify the commission.”

While Milo Designs’ Facebook page says the company “manufactures unique furniture with world-class standard” [sic], the commission said the images of the furniture they are marketing are “not from South Africa but obtained from suppliers based in countries such as Columbia and Canada”.

“The commission has confirmed that these images were stolen from other sites like Pinterest, Instagram and Facebook,” Mabuza said.

“We call on South Africans to exercise extreme caution when they transact with Milo Designs as their modus operandi is to advertise the goods and take money from consumers with no intention of delivery.”

The writer’s own reverse image searches found two bedroom furniture photos on the Milo Designs site on a UK Amazon site and a Turkish furniture company’s site respectively.

The Ombudsman for Consumer Goods and Services issued a press release warning consumers about Milo Designs in April 2019.

 “The complainants paid the supplier for furniture which never arrived,” the ombud said.

“Milo Design is refusing to refund consumers, stating they have a non-refund policy.

“To compound matters, the goods that have been delivered appear to be of an inferior quality and numerous complaints in this regard have also been received.”

Wood told TimesLIVE at the time that the company was experiencing “a major backlog” and promised to deliver outstanding orders.

The mistake I made was not to read the reviews about this company before I paid.
Zanele Mkhabela of Richards Bay

While he made good on some promises, many customers continued to e-mail the writer complaining that they had received neither the bedroom suite they’d paid for nor a refund.

Last week Milo Designs advertised a beige and gold headboard and pedestals set for between R7,200 and R7,700, depending on bed size, with a bed base box for an extra R2,900.

The identical photo was posted on Zebrano Mobilya of Turkey’s Facebook page on May 8.

In June 2022 Zanele Mkhabela of Richards Bay paid Milo Designs R5,000 as an initial payment for a R17,500 bedroom suite, and later paid the balance in full.

“When I was still paying they were contacting me and responding to my WhatsApp messages, but after I finished paying they stopped,” she said.

“The mistake I made was not to read the reviews about this company before I paid.”

Mkhabela refused to give up, and following leads on a WhatsApp group for Milo Designs' victims, she tracked down one of the company’s suppliers to a workshop in Waterfall, outside Durban.

“I got a headboard, pedestals and bed base from him, but it’s nothing like those in the photo which I based my purchase decision on — definitely not worth R17,500!”

The photo of the suite Mkhabela paid for appears on the amazon.co.uk site and is described as “hand-made in the UK”.

TimesLIVE was unable to reach Milo Designs on the cellphone number featured in its Facebook adverts.

GET IN TOUCH: You can contact Wendy Knowler for advice with your consumer issues via e-mail: consumer@knowler.co.za or on Twitter: @wendyknowler.

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