Leaving a job? Don’t shun the free pension fund advice

Counselling saves money in the long run

Life is busy. Calls and written information are easy to ignore, but time spent engaging with the information could prove invaluable in ensuring a decent pension for more than 30 years of your life in retirement.

You can use that information for better decision making. Picture: 123RF/MARK BOWDEN
You can use that information for better decision making. Picture: 123RF/MARK BOWDEN

Your retirement fund is now obliged to offer you “counselling” when you resign or retire from your employer.

Don’t shun this opportunity to learn a few things for free.

You don’t have to act on anything you are told or buy any financial products, but it is likely you will get some valuable information to think about.

Happy Ngale, the operations manager for financial well-being at Alexander Forbes, says during counselling you will be provided with information about your options, fees and costs in simple and clear language. You can use that information for better decision making.

“Many members have made the poor decision of withdrawing their funds because they didn’t appreciate the impact on their retirement income, or understand the negative tax implication,” Ngale said.

For example, did you know that if you have saved R100,000 in your retirement fund and you draw it out before retirement age, you will pay R13,500 to the South African Revenue Service?

But if you make a plan to keep saving your money in a retirement fund, you won’t pay that tax. This can make a huge difference when you reach retirement for these reasons:

  1. You will have more money saved to set up a pension.
  2. The money you don’t cash out and don’t pay to SARS will earn returns that are tax-free for all the years that you have left until retirement.
  3. The reinvested returns will earn returns – they will compound for all the years you have left until retirement.

Retirement benefits counselling should inform you what impact cashing your savings out will have on your future pension. It is not an exact science, but assumptions about what you will save and the returns you will earn until retirement as well as the cost of setting up a pension can be used to work it out. Some funds have tools to help you work this out yourself.

Up until March this year, you often only had two choices if you decided to keep on saving or preserve your retirement fund benefits  – to move your money to a retirement annuity or a preservation fund. Financial advisers can guide you through these choices, but if you don’t have a trusted adviser, the options can be daunting.

Now all funds are obliged to provide two more much easier options – you can simply leave your money in the fund you are leaving, or, if you are changing jobs, you can move your savings to your new employer’s fund.

Your money in any retirement fund does not belong to an employer as the fund is a separate legal entity governed by trustees.

However, there may still be reasons you don’t want to stay with the fund sponsored by a former employer - the trustees may be governing the fund poorly and/or the employer may be in financial trouble and default on paying over contributions.

If you are simply moving on in your career and are a member of a well-run, cost-efficient fund that provides access to a retirement benefits counsellor face to face or on the phone, ask him or her to give you enough information to compare the fund to the one your new employer offers.



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Ask the counsellor for your new employer’s fund questions about its investment options, administration, costs, trustees and member complaints.

If you are retiring, counselling should spell out your options, including the pension or annuity options the fund’s trustees have selected as suitable for you. Navigating these options is tricky, so take all the help you can get.

Retirement benefits counselling can provide information and counsellors don’t need to have any qualifications, but they cannot advise you what to do. If you need advice on what to do, get help from a qualified adviser. Some funds have appointed a panel of advisers that counsellors can refer you to.

Sanlam measured the effects of counselling on members of funds it administers over the first three months of this year and found that when it didn’t counsel members 77% of them withdrew their retirement savings in cash when they resigned. When members got counselling, only 42% of them withdrew their savings because they understood the consequences of doing so.

Sanlam’s Benchmark survey of retirement funds shows many funds are providing written information and telephonic counselling. But others have human counsellors and some will take the trouble to call you to offer you counselling.

Life is busy. Calls and written information are easy to ignore, but when it comes to your retirement savings, time spent engaging with the information could prove invaluable in ensuring a decent pension that could affect more than 30 years of your life in retirement.

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