Double deductions cause uproar, Standard Bank rushing to fix problem

04 March 2021 - 10:32

By TimesLIVE

Image: 123rf.com The impacted transactions and any associated fees will be reversed as soon as possible, says Standard Bank. File photo.

Some Standard Bank customers have had transactions on their debit and credit card purchases deducted more than once.

The bank said on Thursday it is “working tirelessly to rectify the matter”.

“The impacted transactions and any associated fees will be reversed as soon as possible.”

Bank customers shared their outage on social media:

#standardbank

All my cash gone via double deductions, im stuck in a filling station, the petrol attendant needs money
— Ntshumeni Thando (@NtshumeniThando) March 4, 2021

#standardbank what is going on with these duplicate payments my account is on a negative now
— Sinaye Apleni (@Ta_Dalis) March 4, 2021

So standard Bank processed a duplicate transaction on my Account I'm looking at my transactions thinking HAIBO when did I buy the same 2 things on the same day from the Same shops #StandardBank do better I'm a student every cent in my Account I need
— Onwaba Dongwana (@OnwabaAbulela) March 4, 2021

Standard Bank has duplicated Alll my weekend transactions.... watch how they will charge You for them to fix their Problem!!!! @StandardBankZA #StandardbankZA #standardbank
— iDyankazi✨‍🌈🌈 (@cee_lombardi) March 4, 2021

Capitec recently experienced similar problems. It attributed the glitch that led to double deductions from some of its customers’ accounts to a technical issue on Nedbank’s systems.

TimesLIVE