"We don't prescribe salaries, but there has to be a minimum wage. You are rendering a service. When people don't buy that cannot be your fault"

THE call centre industry is expected to create more than 30,000 jobs throughout the country over the next five years.

This sector enables young people with matric skills to make a living.

The call centre industry employs more than 200,000 people in South Africa and is expected to expand.

Bulelwa Koyana, CEO of the Business Process Enabling South Africa, said this industry was resilient during recession.

BPeSA is a national coordinating industry association representing the interests of the business process outsourcing sector. Koyana said the sector had been identified as an industry with the ability to create jobs.

But Koyana condemned the exploitation of workers by some companies: "We don't prescribe salaries, but there has to be a minimum wage. You are rendering a service. When people don't buy that cannot be your fault".