South African Airway's low-cost carrier, Mango, launched last week, has beefed up capacity to its website and increased its call centre staff to service the massive demand for tickets.
South African Airway's low-cost carrier, Mango, launched last week, has beefed up capacity to its website and increased its call centre staff to service the massive demand for tickets.
Consumers had difficulty accessing the website due to congestion, and call centre waiting times were unusually long.
Due to the volume of transactions, a knock on effect was experienced by Mango e-commerce partner Nedbank, and several customers were inconvenienced or did not receive confirmations on flights and payments, the company said. - I-Net Bridge