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Minister of Cooperative Governance and Traditional Affairs Des Van Rooyen. Picture Credit: Gallo Images
Van Rooyen suddenly withdraws his interdict

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Don't accept bad service as norm

By unknown | May 06, 2010 | COMMENTS [ 0 ]

FEW things are more irritating than bad service and uncomfortable shoes when one is shopping.

While some might find ways of dealing with uncomfortable shoes and sore feet, most accept bad service as the norm.

We often make excuses for those providing bad service or just drop it because we believe complaining about or reporting bad service makes us look petty.

Yet it is not only goods that we pay for. We also pay with the expectation of good service, though paying does not guarantee that we will get it.

I was peeved when the staff at a laundry I sometimes use failed to deliver clothes as promised

My patience was tested when two days later they still had not delivered and the manager ignored my calls like a stop street.

Being polite and understanding did little to ease my plight, sine I was being sent from pillar to post instead of being helped.

Getting angry took me nowhere but deciding to take my money elsewhere was liberating because I could no longer stand bad service. Here's some advice on the subject:

Be specific about what you are not happy with;

Don't keep quiet about it, spread the word;

Take your complaint up with the right person, preferably someone in authority who will be able to handle your complaint;

Remain calm and courteous while lodging your complaint. Being rude will not help. It will make the provider defensive and possibly indifferent.


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