I HAVE noticed in disgust how the taxi industry operates and leaves commuters stranded wherever it pleases. The United Taxi Association Forum has indicated that it is planning to protest on February 28. This means commuters must look for transportation elsewhere.
The taxi industry has never been fair to its customers because they strike, increase fares without commuters' approval or consideration, poor treatment to commuters, especially women and children.
I wonder who is representing commuters against the industry. Rea Vaya Bus Rapid Transit System is offering an alternative to commuters but the taxi industry is against it. It must be the commuters who decide and not the taxi industry.
If the taxi industry wants to be taken seriously it must clean up its act, treat commuters with the respect they deserve, engage them when increasing fares and give them roadworthy and reliable transport.
How often do you see a broken taxi on the road side and a taxi driver refusing to reimburse passengers or offer alternative transport quickly? Rea Vaya Bus Rapid Transit System and other bus companies have insurance for their commuters and you cant say the same for the Bulldogs (Taxis).
The taxi industry must be regulated, pay taxes, register its workers (drivers) and engage its customers in any decision they take. It must also bring professionalism if it wants to be taken seriously.