BASIC services are constantly interrupted without explanation, and there is no information on how long it will take for power and water to be fully restored.

BASIC services are constantly interrupted without explanation, and there is no information on how long it will take for power and water to be fully restored.

Joburg Water didn't even inform the Orlando East community about the disruption of the water supply over Christmas.

Joburg Water is well aware of the water shortages in some streets around those areas. Orlando East was without water for four days.

There were no stand-by teams attending to the problems.

Though there are many ways to consult with the users of services, the City's utility companies do not make use of them.

The DA in the City of Johannesburg proposes that eight pillars of intervention be applied with the aim of dealing with service delivery challenges.

These include setting service standards, increasing access, ensuring courtesy, openness and transparency, redress, providing value for money, but most important of all, consultation and the provision of information.

It is essential that the ratepayers and residents of this city be involved in the development of service delivery improvement.

The dignified ideals of the Batho Pele principle, which the ANC claims to support but has yet to demonstrate its adherence to, must see words followed by actions.

Councillor Tsepo Mhlongo,

Soweto