Jabulani Dubula bought a second-hand Jetta 4 from Laubscher Motors in June last year and has had endless problems with it.
Jabulani Dubula bought a second-hand Jetta 4 from Laubscher Motors in June last year and has had endless problems with it.
Since last July, he has been back and forth trying to get the car repaired. It needs major repairs costing R29000 and the warranty will not cover that.
Dubula said: "The car had multiple faults, which included battery failure, overheating and it now vibrates when I drive."
He tried to trade the car in, but backed off when he was offered only R40000 .
Volkswagen SA has agreed to investigate Dubula's matter. The company's Nicolene Sampson said Volkswagen was not aware of Dubula's problems and regrets that the matter has reached this level.
She said: "With the objective to restore the customer's faith and trust in our brand and our organisation, we will investigate his matter."
Tips:
l When buying a second-hand vehicle, the first thing to do is to evaluate the seller's circumstances. Establish if the warranty would be honoured.
l Be sure of the right to transfer ownership and don't rush into a private sale because it seems cheaper.
l The security of concluding a transaction with a reputable motor dealer may prove to be the better deal at the end of the day.
Used car brought misery
Jabulani Dubula bought a second-hand Jetta 4 from Laubscher Motors in June last year and has had endless problems with it.
Jabulani Dubula bought a second-hand Jetta 4 from Laubscher Motors in June last year and has had endless problems with it.
Since last July, he has been back and forth trying to get the car repaired. It needs major repairs costing R29000 and the warranty will not cover that.
Dubula said: "The car had multiple faults, which included battery failure, overheating and it now vibrates when I drive."
He tried to trade the car in, but backed off when he was offered only R40000 .
Volkswagen SA has agreed to investigate Dubula's matter. The company's Nicolene Sampson said Volkswagen was not aware of Dubula's problems and regrets that the matter has reached this level.
She said: "With the objective to restore the customer's faith and trust in our brand and our organisation, we will investigate his matter."
Tips:
l When buying a second-hand vehicle, the first thing to do is to evaluate the seller's circumstances. Establish if the warranty would be honoured.
l Be sure of the right to transfer ownership and don't rush into a private sale because it seems cheaper.
l The security of concluding a transaction with a reputable motor dealer may prove to be the better deal at the end of the day.
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