In another twist involving the public protector’s office‚ the Minister of Co-operative Governance an.
Elmond Mlambo of Thohoyandou, in Limpopo, claims he was a victim of misleading telesales, which has cost him R730 since November last year.
He said Students Forum, which trades as SA Institution for Mathematics, called to congratulate his son on winning a bursary from them.
The company's Daphney Mogale had Mlambo's correct details, which duped him into concluding a contract over the phone, he said.
Mlambo said he was told his son, a pupil at Fuyatha Primary School , would get school fees, books, transport, a uniform and pocket money .
He was told money could not be deposited into his son's account because he was too young and they therefore needed Mlambo's banking details.
"Because she had my son's correct information, I gave her my banking details," he said.
Instead of receiving any money, R185 was debited from his account. On his enquiry, he was told he had taken out a policy, which could only be cancelled in writing. He wrote the letter, but the R48 debit order still goes through weekly.
Lynell Morgen of Students Forum did not believe their agent would have misled Mlambo, but agreed to investigate the matter.
l When getting such telephone calls, always note the date and time of the call.
l The law requires that all recorded calls be stored in the company's database and having the date and time will make it easy to access them.
l Look out for phrases such as "this is a special promotion". Ask when the promotion started, when it will end and how they got your details?
l You only win something if you have entered a competition. Ask how you were entered into the competition without your knowledge?
l Ask why no communication had been sent to promote the product.
Before giving your banking details and committing to anything, always ask:
l When was this product introduced?
l Is the company a registered financial service provider and if so, what is their financial service provider number?
l Ask them to call you back when you have thought through the process.