A Cell C contract holder almost collapsed when she received a bill for R8891.
A Cell C contract holder almost collapsed when she received a bill for R8891.
Rita Ndumo, of Dobsonville in Soweto, says the account has now escalated to R11358.
Ndumo says she unsuccessfully tried to get an explanation from Cell C as to how she could possibly have called Cointel for three months 24/7?
Cell C has ignored Consumer Line's inquiries and e-mails since November last year.
Ndumo is also concerned that the unfair billing would affect her credit worthiness.
"No sane person can dial a cellphone number continuously for three hours, everyday for three months," says Ndumo.
The itemised bill shows that she made 6896 calls, day and night. All the calls show a zero duration and yet cost R1,75 each.
The 44-page bill for November 2008 shows that at one stage she dialled the number continuously for three hours, which is impossible, Ndumo says.
"This means that I barely slept and made calls for three months all day and all night. My statement shows that I stopped dialling for an hour and then dialled Cointel again continuously from August to October," Ndumo says.
"I thought I made a best choice when I signed up with Cell C, but I now regret it," she says.
Cell C has been investigating the complaint since last November, but would not comment to Consumer Line.
The Independent Communications Authority of South Africa will investigate the matter.
Cell C bill stumps user
A Cell C contract holder almost collapsed when she received a bill for R8891.
A Cell C contract holder almost collapsed when she received a bill for R8891.
Rita Ndumo, of Dobsonville in Soweto, says the account has now escalated to R11358.
Ndumo says she unsuccessfully tried to get an explanation from Cell C as to how she could possibly have called Cointel for three months 24/7?
Cell C has ignored Consumer Line's inquiries and e-mails since November last year.
Ndumo is also concerned that the unfair billing would affect her credit worthiness.
"No sane person can dial a cellphone number continuously for three hours, everyday for three months," says Ndumo.
The itemised bill shows that she made 6896 calls, day and night. All the calls show a zero duration and yet cost R1,75 each.
The 44-page bill for November 2008 shows that at one stage she dialled the number continuously for three hours, which is impossible, Ndumo says.
"This means that I barely slept and made calls for three months all day and all night. My statement shows that I stopped dialling for an hour and then dialled Cointel again continuously from August to October," Ndumo says.
"I thought I made a best choice when I signed up with Cell C, but I now regret it," she says.
Cell C has been investigating the complaint since last November, but would not comment to Consumer Line.
The Independent Communications Authority of South Africa will investigate the matter.
Would you like to comment on this article?
Register (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Trending
Latest Videos