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nWhat are the conditions for making a return of an item or items previously bought?
nMost shops have a return policy for all purchases by their customers. More often than not, shops need proof of purchase such as a sales receipt, credit or debit card slip. Woolworths will exchange or refund the price paid for any item bought from them if the item is returned unused, as sold, with the original packaging and within 28 days of purchase or within 14 days for some specific purchases.
Alternately, products bought from Woolworths on-line shopping site can be returned at any Woolworths store. Women's, girl's panties or men's and boy's underwear can no longer be returned for a refund, except where genuine quality issues have been identified.
Woolworths also reserves the right to refuse an exchange or refund with or without proof of purchase.
Pick 'n Pay and Spar also have the same conditions which are in accordance with the store policy. - Audrey Nyati