Sat Oct 22 13:50:12 SAST 2016

Broker's negligence costs client

By unknown | Oct 29, 2008 | COMMENTS [ 0 ]

Some insurance companies will do anything to avoid settling a claim.

Some insurance companies will do anything to avoid settling a claim.

Some of them will even reject a claim because of a driver's licence code, while they had not asked for a copy when the insurance was taken out.

Or they will use the excuse of an empty alcohol bottle having been found in a car though the driver had not had a drink before the accident.

Some companies refuse to pay even though the onus was on them to verify information with a client's previous insurance.

Lucia Lekala, a doctor, is such a victim. In January this year, when taking out a policy with Absa Brokers, she specifically told the broker to check what information was needed from her previous insurer Santam.

The broker marked certain sections with a zero, meaning they were subject to verification.

The broker did not complete these sections after getting the claims history from Santam.

Seven months later the doctor had an accident and her vehicle was written off.

When she lodged a claim it was rejected on the basis of non-disclosure.

Lekala said the broker did not ask her to explain the discrepancy before submitting the claim.

"The failure to obtain this information caused me a big loss."

Absa offered to pay only part of the R179778 damages after the Gauteng Consumer Affairs Office had intervened.

Lekala then asked Consumer Line to take up the matter.

Absa did not want to respond to Consumer Line. It said it preferred to deal with Consumer Affairs, which also felt the insurance company was giving it the run-around.

An Absa spokesman said: "We are trying to solve this query with the Consumer Council and we are trying to be as accommodative as possible."


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