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Funeral scheme won't pay for burial

By unknown | Sep 18, 2008 | COMMENTS [ 0 ]

Mhlaba Memela

The body of the deceased grandmother of a poverty stricken family has been lying at a mortuary for the past three weeks after a burial scheme refused to release the money for her burial.

Balovile Ntuli, 65, of Mpola near Mariannhill, Pinetown, who had funeral cover with Cornerstone Burial Scheme, died on August 27 after a short illness and was taken to a Durban mortuary.

Cornerstone is well known in the province for encouraging pensioners at pension pay points to take funeral cover with them.

Family spokesman, and Ntuli's sister, Thembisile Mngadi said Ntuli has been a member of the burial scheme for years. She said after Ntuli's death, her family approached Cornerstone but they were told they would not receive a cent from the scheme.

"We were puzzled when Cornerstone informed us that they cannot pay us. They demanded to see the daughter of my sister who disappeared 10 years ago, saying she was listed as the beneficiary to the money in their books," she said.

She said they had no idea as to the missing daughter's whereabouts.

Mngadi said they had tried in vain to explain to Cornerstone management that they were desperate to bury her sister.

Cornerstone manager Augusta Mamabolo said she feels pain for the family.

"But we are an insurance company and we have rules that guide us. It's not common for us not to pay our clients."

Mamabolo said they would respond to the family's requests soon.

Spokesman for the department of social development, Mandla Ngema, said his department would intervene in the matter as soon possible.

"We will try to assist the family with the burial," he said.


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