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Joburg city's residents are dissatisfied

By unknown | Jun 11, 2008 | COMMENTS [ 0 ]

At the May Joburg city council meeting the results of the 2008 customer satisfaction survey conducted by the city were presented and debated.

A shocked council noted that customer satisfaction had plummeted to an all-time low and that the vision of a "World Class African City" was a distant dream.

The survey evaluated the attitude of the residential component, businesses and officials and councillors of the city.

It showed that less than 45percent of households were satisfied with service delivery, while the satisfaction level of businesses dropped from 49,6percent in 2007 to 36,5 percent in 2008.

Councillor Alan Fuchs slammed the executive mayor and his executive for sitting on their hands instead of taking the appropriate action to stem the decline.

He said: "Instead of applying his mind to remedial strategies, the executive mayor delegates the task of dealing with poor service delivery to municipal entities.

"It is these very officials who have landed the city in this untenable situation in the first place, so asking them to fix it is tantamount to asking the wolves to look after the sheep.

"The executive mayor will not be reappointed in 2011. This gives him enough time to repair his reputation and legacy to the city. Failure to act decisively will result in Mayor Masondo being remembered as the mayor who could not deliver," he said.

Alan Fuchs, DA Councillor


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