The African National Congress is starting its “dispute resolution process” in a bid to address the a.
Lunga Mawelela applied for an identity document (ID) five times, and five times, government officials told him his application forms were lost.
As a result, life for the 20-year-old from Jabulani Flats, Soweto, who completed matric in 2005, has come to a standstill.
He cannot continue with his studies or find employment because he does not have an ID.
"I have been made to apply for the ID five times but I still don't have it. I went to the Department of Home Affairs offices in Orlando West and Market Street in Johannesburg. I have even been to Pretoria, but all these efforts have not worked."
Mawelela said officials at all the offices told him that his application forms were lost.
"I have spoken to a number of people who move me from pillar to post. I don't understand how the application forms can get lost on five occasions."
He cannot even apply for a driver's licence.
Palesa Morubane, of North West, also has a problem collecting her matric certificate because the Department of Home Affairs suspects that she is sharing her identity number with another person.
Morubane, 19, completed her matric at Allendale Secondary in Mpumalanga last year. She said the Department of Education was unable to give her the certificate because Home Affairs insists the ID number she was supposed to be given was in use by another person.
"The Department of Education wrote to Home Affairs to confirm if the number was mine and they said it was mine.
"I don't know why they issued me with the statement of results if there was a problem with my ID number," said Morubane.
Home Affairs spokesman Mantshele Tau said his department would consult the Department of Education to resolve Morubane's matter.