Telkom has a banner on its website that reads: "We provide high quality services to all our customers" and "Our vision is to be a leading customer and employee-centred ICT solutions service provider".
But is it aware how shockingly bad it is at being a "solutions service provider" and how poorly it treats its customers?
On January 26 a customer just outside Springs reported a fault on her telephone and was informed that the cables had been stolen. While I can commiserate with Telkom on its predicament, I cannot accept what happened next.
The customer has now waited almost four months for the cable to be replaced and her line to be operational again. To add insult to injury, Telkom insists on billing her for the service every month. On querying this with the service - or lack-of-service - provider - she is told that if she does not pay her account, her telephone number will be allocated to someone else, she will have to apply for a new phone and will be forced to settle her account.
How is it possible that any service provider can expect to be paid for services it does not render?
Should ordinary South Africans be forced to pay for non-existent services simply because a parastatal has no competition?
Glenda Steyn, Johannesburg