Telkom promised Thembinkosi Mkhize an advanced digital subscriber line (ADSL) connection by the end of February. More than two months later his communications business in Daveyton still has no broadband.
"I call Telkom almost every week, but they keep telling me the same thing," Mkhize said. "They said that I was on the waiting list."
To get ADSL, an applicant has to live close to an exchange that supports the technology. According to Telkom's website, Mkhize's nearest exchange was to be upgraded by February 28.
"As a Telkom customer, I feel it is unfair of Telkom to be unable to provide us with DSL as they have promised on their website," Mkhize said.
As a result of the high number of requests and Telkom's extremely limited number of technicians, pros-pective ADSL customers have to endure exceedingly long waiting periods to get connected. MyADSL.com estimates a six-to-nine-month waiting list for any customer.
A check of Mkhize's phone revealed that the roll out for his area's exchange would be pushed forward to July this year despite Mkhize being told that the exchange would be ready in February.
"Now, we are paying high amounts for dial-up internet connections. Our connections are too slow and we at times need to go to Benoni to access cheaper internet, when we have our own computers," Mkhize complained.
While Telkom drags its feet on providing this much sought-after connectivity, competitors are reaping the benefits.
Although Vodacom is a subsidiary of Telkom it has not been shy in taking dissatisfied Telkom customers into its fold.