New Vaal Motors has allegedly reneged on its undertaking to replace a defective vehicle it sold to a client last year.
New Vaal Motors has allegedly reneged on its undertaking to replace a defective vehicle it sold to a client last year.
In November Masese Madigoe took delivery of his brand new Jeep Cherokee from New Vaal Motors, but later discovered it was defective.
Madigoe said he picked up the problem while travelling to Bizana six days after taking delivery of the vehicle.
"I was in Port Shepstone when the car started giving trouble," he said.
The problem was that the Electronic Throttle Control was coming up as he drove, he said.
He called his salesman, who advised him to call DaimlerChrysler in that area, which he did.
On his return New Vaal Motors had to tow the car from his house.
Madigoe said that after inspecting the car, they told him they had to replace a defective part.
"I then requested them to exchange the car for a new one, but they offered to repair it," he said.
They gave him a written undertaking to exchange the car for a new one should the same problem resurface.
When it did, Madigoe was told he would have to pay for the kilometres travelled or New Vaal Motors would not exchange the defective car.
Anthony Niel Delpaul, the sales manager, did not notify him about this condition, Madigoe said.
His car has been at New Vaal Motors since January and the dealer has allegedly threatened to charge him storage fees.
New Vaal attorneys, Meisie Nkaiseng Malan & Hoffman, said there was an express condition that Madigoe would pay for distance travelled at a nominal rate of R1,80 a kilometre.
"This was not mentioned until I told them to enforce their undertaking," Madigoe said.
DaimlerChrysler SA is investigating the matter.
Feathers fly over faulty Jeep
New Vaal Motors has allegedly reneged on its undertaking to replace a defective vehicle it sold to a client last year.
New Vaal Motors has allegedly reneged on its undertaking to replace a defective vehicle it sold to a client last year.
In November Masese Madigoe took delivery of his brand new Jeep Cherokee from New Vaal Motors, but later discovered it was defective.
Madigoe said he picked up the problem while travelling to Bizana six days after taking delivery of the vehicle.
"I was in Port Shepstone when the car started giving trouble," he said.
The problem was that the Electronic Throttle Control was coming up as he drove, he said.
He called his salesman, who advised him to call DaimlerChrysler in that area, which he did.
On his return New Vaal Motors had to tow the car from his house.
Madigoe said that after inspecting the car, they told him they had to replace a defective part.
"I then requested them to exchange the car for a new one, but they offered to repair it," he said.
They gave him a written undertaking to exchange the car for a new one should the same problem resurface.
When it did, Madigoe was told he would have to pay for the kilometres travelled or New Vaal Motors would not exchange the defective car.
Anthony Niel Delpaul, the sales manager, did not notify him about this condition, Madigoe said.
His car has been at New Vaal Motors since January and the dealer has allegedly threatened to charge him storage fees.
New Vaal attorneys, Meisie Nkaiseng Malan & Hoffman, said there was an express condition that Madigoe would pay for distance travelled at a nominal rate of R1,80 a kilometre.
"This was not mentioned until I told them to enforce their undertaking," Madigoe said.
DaimlerChrysler SA is investigating the matter.
Would you like to comment on this article?
Register (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Trending
Latest Videos