In another twist involving the public protector’s office‚ the Minister of Co-operative Governance an.
In this time of cellphone portability when we are being buried left, right and centre by full-page advertisements, it might, in all fairness, be just the right time to tell our warts-and-all side of the story as well. Any cellphone user thinking of moving over to Vodacom should think twice.
This past week my son-in-law, who was on his way to New Zealand, applied for roaming. He faxed all the prescribed application forms and after calling Vodacom, was assured that they had received the faxes and that everything was in place.
He was told to send an SMS a few hours before leaving the country to confirm that his request had been processed.
But when he did so on Saturday, he was told that they could not trace the faxes and there was nothing they could do for him. Further calls were responded to by voicemail saying "we are sorry you have reached us outside of our office hours".
Apparently Vodacom doesn't believe in pushing its staff too hard and think their customers shouldn't do so either. What is more, they don't believe cellphone users should use them over weekends. My son-in-law will now spend the next two weeks overseas without being able to communicate with anyone, least of all his family at home.
Eddie Jansen, Johannesburg