It took just one phone call to Bohlale Risk Solution (BRS) to resolve Itumeleng Mbele's four-months-old problem .
Mbele, 31, of Kempton Park, Ekurhuleni, took out motor and household insurance with BRS in November.
She said she paid her monthly premiums without fail.
According to Mbele, her problems started in May when BRS debited her account three times in one day.
In the same month they tried to make a fourth debit, but could not because there was no money in her account.
"BRS took R1352 out of my account in a single month," she said.
Mbele said she took the matter up with the company, but came back empty handed.
"I even took the matter up withthe directors of the company, but my complaints just fell on deaf ears," she said.
Mbele said she continued to make her monthly payments to BRS.
"In July they did not debit my account, but they repeated the performance in August," said Mbele.
She said she continued with her battle and sent the company her bank statements as proof that she had been overcharged.
"Even their director has ignored me. No one really heard my cry," she said.
Mbele said the company had ill-treated her.
She is even not sure that she will be covered in the event of an accident or a break-in at her house.
Sowetan spoke to BRS's Lethea Blanche who, within 30 minutes, undertook to reimburse Mbele.
Mbele later confirmed that she had been paid back.