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Picture taken from www.brisbanetimes.com.au

 When it got to over two or three hours that was the point where it was like 'OK, let's ride this out 

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A Qantas Airways spokeswoman said that no call that length was in the logs and that "our average contact centre wait time during that period was under a minute and the longest wait time was 17 minutes".

But American business traveller Andrew Khan was adamant that such a performance could put him among the medals for call centre patience.

"I think the wait time was simply my determination to see what exactly they meant by a representative coming on the line as soon as possible," Khan told the Herald Sun newspaper. "When it got to over two or three hours that was the point where it was like 'OK, let's ride this out'."

Khan had rung to confirm a flight to New York on Sunday and managed to read a 200-page book while he waited unsuccessfully to speak to an airline representative.

Qantas conceded a "system error" had occurred that cancelled Khan's booking and that the mistake had been rectified and he would indeed be crossing the Pacific.

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Tue May 21 13:10:05 SAST 2013 ::

Aug 3, 2012

MGEEZ

You mean there is a person who can wait for another one on the phone for that long? Really now?
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Aug 3, 2012

VincentJr

Lol you really got too much time le wena. I cant even hold fpr 5 mins
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Aug 3, 2012

Maratachelete

I would have put the phone down after 3 seconds,wena you spend 15 hours,tjo,not only do you have time,but money as well.
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Aug 3, 2012

NeoBaBe

The dude is rich!
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Aug 3, 2012

NewKidOnTheBlock

Get a life American Psycho.
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Aug 6, 2012

Bolander

NewKId - its Australian
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Aug 6, 2012

Msiphos00

Its like watching the movie - True Lies
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