What it takes to be a banquet manager
TREVOR Mathibela is the banqueting floor supervisor at Emperors Palace.
Trevor started out at Emperors Palace as a waiter and worked his way up to his current position by moving up to set-up crew, then bartender and then beverage supervisor until he was promoted to banqueting floor supervisor.
As a child Mathibela wanted to become a forensic investigator but due to financial constraints he was unable to fulfil this dream. He hopes to one day become the food and beverage manager. He loves his job and says he really enjoys it. He spoke to us about his career.
A banqueting floor supervisor can expect to earn R5000 a month starting out. This salary will increase as more experience is gained. This is similar to the floor managers.
Mathibela says: "We run the conferences. We do the set-up, as we prepare the set-up for conferences or conventions."
Mathibela does various functions, such as conventions, conferences, lunches, dinners, cocktail parties and shows. His crew also do all the food and beverage requirements for functions.
Pros and cons
"The pro is meeting lots of new people every day. It's what I enjoy doing. I love doing customer service." "The con is working long hours. It's not a problem but it gets tiring."
Required studies and experience
You need a banqueting management certificate for this career, although Mathibela worked his way up to it.
"You need to be hard-working, friendly, patient, a good listener to be able to listen to both sides of a complaint and have good communication skills."
An average day
"Preparation for a function usually starts a week before the event is scheduled to take place." Trevor does this while also supervising events. Sometimes he has to prepare and set up venues quickly. Supervisors usually work nine-hour shifts but Trevor works longer "to check my clients are happy".
The best thing about the job
"If the client is happy that makes me want to do my job better. I also prefer large groups to smaller ones."
The worst thing about the job
"When clients are unhappy and they lose things at a function."